![]() ![]() ![]() ![]() Tried opening Illustrator anyway - success. sudo chown -R root /Library/Application Support/Adobe/UPI/EM Store.Navigated to OOBE folder, and found all files there again, attempted to delete all, but 3 files could not be deleted:.Quit Creative Cloud app, found folder: C:\Users\\AppData\Local\Adobe\OOBE, tried deleting all contents, but 3 files could not be deleted:.Delete the contents of the OOBE folder and relaunch Creative Cloud desktop app:.Downloaded lastest version, opened app - success.Quit app, downloaded uninstaller, ran.Reinstall Creative Cloud app (4.8.2.476):.Quit app, downloaded latest version, opened app - success.Update current version of Creative Cloud app (4.8.2.476):.Lets take REST API calls are ideal for cloud applications due to their statelessness. Quit Creative Cloud & all apps, restart computer, relaunch: Launch a browser on your computer, open the iCloud website.Signed out, signed back in, Opened Adobe Illustrator - success.Selected New… and selected Create (new document) - spinning wheel, frozen, had to force quit app.Update Illustrator app to most recent version (cc-23.0.3):.Click anywhere in new open document - spinning wheel and frozen, have to force quit app.Selected New… and selected Create (new document) - success.Open current version of Illustrator (cc-22.1):.And let me know if you need more information from me in order to help.ĪDOBE ILLUSTRATOR / CREATIVE CLOUD TROUBLESHOOTING See attached troubleshooting summary I've made from my attempts. Please let me know if you have further suggestions for me to be able to run the app on my computer. ![]() I have done exhaustive troubleshooting on the matter, following each of the steps listed in the link above, and a few of my own, but to no avail. For example, if you are using Animate 2015, find Animate 2015 and. Uninstalling all CC programs, deleting literally every single folder related to Adobe, Creative Cloud or any other program, restarting, running the Cleaner Tool, clearing the temp folder and then reinstalling. You can also manually configure the "History State" (how many "Undos" you get), "Cache Levels," and "Cache Tile Size." Increasing the "Cache Levels" and using smaller cache tiles will speed up moving and zooming in a document, but it will take longer to open.I am still having trouble with this, and cannot get past a spinning wheel and must force quit Illustrator when attempting to create a new file or open any existing file within the application. If you are using any version of Animate other than Animate 2017, replace that version folder. Uninstalling all CC programs, reinstalling. Select the one that's most appropriate for the kind of work you do. The three Optimize buttons take into account your system configuration. History and Cache: These determine how much information Photoshop stores in RAM.Start with "Advanced" and, if you have any issues, dial it back to "Normal or "Basic." Similarly, you can check the "Use OpenCL" option if your graphics card supports it, although this will only speed up a few features, like the Blur Gallery. Under Advanced Settings, you can select one of three levels-"Basic," "Normal," or "Advanced"-which increase the workload put on the GPU. Graphics Processor Settings: Check the "Use Graphics Processor" option to enable Photoshop to use it, as well as the CPU.It will do so at the expense of other apps you have open, though. If you're on a low-end machine, increasing this will make Photoshop run faster. Memory Usage: Control the maximum amount of RAM Photoshop can use.On a Mac, go to Photoshop>Preferences>Performance. On a PC, go to Edit>Preferences>Performance. This won't fix any crashes, but it can speed up general work and some specific tools. To get the snappiest performance from Photoshop, you can increase the amount of system resources it has access to. ![]()
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