I don't receive a push notification or a phone call when I log in to Anyconnect If you encounter a problem not described here, please open a ticket at and we will be able to assist. There are a few common issues that can arise, usually when using Duo for VPN for the first time. Once you have received a passcode, use the passcode authentication method described above to access the VPN. When you submit your credentials your login will be rejected, but you will also receive an SMS containing a passcode. If you would like to use SMS authentication, append a comma and the word "sms" to your MICA password. The VPN login will proceed if the passcode is correct and will fail if it is incorrect. Then append a comma and the passcode to your MICA password. It may be a passcode from the Duo Mobile app or a passcode received via SMS. If you would like to use passcode authentication, first locate your Duo passcode. Password: MySecretPassword,phone Passcode You can force Duo to use phone authentication by appending a comma and the word "phone" to your MICA password. Follow the audio prompts to accept the authentication request and the VPN login will proceed. If you have registered a phone number with Duo but cannot receive a Duo Push, you will automatically receive a phone call instead. Password: MySecretPassword,push Phone Call You can force Duo to use push authentication by appending a comma and the word "push" to your MICA password. Open the Duo Mobile app, accept the authentication request, and the VPN login will proceed. If you have registered a device with Duo that is capable of receiving a Duo Push, you will automatically receive a push after submitting your username and password. In addition to push notifications and phone calls, Duo for VPN will work with SMS and passcodes, and you can specify the authentication method you want to use. How can I use different Duo authentication methods? Once you have approved the Duo authentication request, Anyconnect will complete the VPN connection. Instead, Duo will automatically send a push notification (if you are using the Duo mobile app) or it will automatically call your default device. In fact, Anyconnect will not display anything related to Duo after you enter your username and password. When you access the VPN using the Anyconnect client, you will not see a Duo prompt like the one displayed when you access myMICA in your web browser. Here's what to expect, and how to use the various Duo authentication methods with the VPN. Authentication with Duo is required when accessing MICA's VPN, but the authentication process is a little different from other Duo-protected systems.
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